Frequently Asked Questions
Bespoke & Ordering
Orders can be placed through our official website or by contacting an authorised Celeris Representative. For more details, see our How to Order page.
While bespoke boots cannot be purchased directly online, you can begin your order by submitting an inquiry form or contacting your nearest Representative. Our team will then arrange an in-person or remote consultation to start the bespoke process. Ready-to-Wear products can be purchased directly on our website when no local Representative is available.
Bespoke boots are made to your exact measurements and personal preferences, offering full customisation. Ready-to-Wear models follow standard sizing and are available in selected classic colours. Both collections share the same artisanal production process and premium materials.
Production usually takes between 8 and 14 weeks, depending on the model and level of customisation. Once production is complete, your order is dispatched immediately.
Yes. You can book a consultation directly through the Product Inquiry button on each product page or through the form available on the Contact page.
Only purchases made directly through Celeris or an official Representative are recognised and covered by our warranty.
Ready-to-Wear & Sizing
No. Only selected models are part of the Ready-to-Wear line, all handcrafted to the same standard as our bespoke boots.
No. Ready-to-Wear models are available only in the colours and finishes displayed online.
Yes. We offer bespoke and ready-to-wear options for young riders, available through our Representatives or International Sales Department.
A full fitting session isn’t required for Ready-to-Wear models, but we’ll ask for three key measurements — foot size, calf circumference, and boot height — to ensure a precise fit. For detailed measuring guidance, visit our How to Order page or check the Measuring Guidelines section within each product page.
Yes. Our team or your local Representative can assist you in confirming the correct size. Once your order is placed, we also offer a complimentary Size Check service to help ensure the perfect fit.
Measurements & Fittings
Yes. Celeris offers remote fitting consultations via video call. You can request an online fitting through the Atelier & Representatives section or by selecting Product Enquire on the relevant product page. Our team or an official Representative will then guide you through the next steps and arrange your fitting accordingly.
We recommend wearing your usual breeches and riding socks during the fitting to ensure precise measurements.
Measurements should be taken accurately and comfortably — not tighter or looser — to ensure a flawless fit.
Yes. If you prefer a slightly more relaxed fit, our specialists can adjust your measurements accordingly.
We don’t recommend taking measurements alone. If you cannot attend in person, our team will guide you step by step through a remote consultation. For additional information, visit How to Order.
If your measurements change after ordering, please contact your Representative or our sales team so we can review your order and advise the next steps.
When measurements are taken by Celeris or an official Representative, that Representative is responsible for their accuracy.
If there’s no Representative in your country, our international team will assist you directly through a remote consultation.
Yes. We regularly hold fittings at equestrian events and fairs. Check our Events & Fairs section under the Fitting Locations section for upcoming opportunities.
Care, Materials & Sustainability
Each pair of Celeris boots is crafted to last, provided they are properly cared for. For full guidance on cleaning, conditioning, and long-term maintenance, please visit our Care & Longevity page.
We offer a dedicated line of care products, available in the Accessories / Maintenance section. While you may use other products at your discretion, Celeris cannot guarantee results achieved outside our recommended range.
Yes. Especially for bespoke boots, a short break-in period is normal as the leather softens and adapts to your shape.
We use premium European leathers sourced from certified tanneries that follow responsible and sustainable practices.
All materials in our Bespoke range are suitable when used in the appropriate areas, as advised by our specialists.
Our guidance in Materials & Details exists to ensure the highest possible quality and longevity. If a non-recommended material is selected, Celeris cannot guarantee its durability or warranty coverage.
Celeris provides repair and restoration services to extend the life of your boots. Contact your Representative or fill our Repair Inquiry form to request this service.
Always open your zips fully before removing your boots and ensure they are free of dirt and grit. For more details on proper zip maintenance, see our Care & Longevity page.
For Celeris, sustainability means craftsmanship built to last — made to order, responsibly sourced, and designed for enduring beauty and function.
Delivery & Returns
Production for bespoke boots usually takes between 8 and 14 weeks, depending on the model and level of customisation. Once production is complete, your order is dispatched immediately. Ready-to-Wear items are typically delivered within 12–16 working days after order confirmation.
We work with DHL, UPS, and Correos Express (for Portugal and Spain only). Our Representatives and sales points may use different delivery partners according to their region.
Once your order has been shipped, you’ll receive tracking details by email. If you ordered through a Representative, they will provide updates directly.
Shipping costs vary depending on your destination and will be shown at checkout before payment.
If your item arrives with a confirmed defect or logistics error, Celeris will cover all return costs. In all other cases, return shipping is the customer’s responsibility.
Yes. Ready-to-Wear products can be returned within 28 days of delivery, provided they are unworn, unmarked, and in their original packaging. All returned items must include the original invoice and be shipped using a tracked service. Returns are accepted only for purchases made through our website or International Sales Department. If your purchase was made through an official Celeris Representative or sales point, please contact them directly to arrange your return. Once received and inspected, a refund or exchange will be processed according to our Terms & Conditions. Please note that shipping fees and customs duties are non-refundable unless the item was faulty or sent in error.
Bespoke products are non-returnable due to their personalised nature. However, if a problem arises with your order, such as an issue related to measurements or adjustments, and your fitting was carried out by Celeris or through an official Representative, we will review the case and make the necessary corrections where applicable.
Promotional items follow specific return conditions. Please refer to our Terms & Conditions or contact us for details.
Celeris products include a standard 90-day warranty from the date of delivery. Most genuine manufacturing faults appear immediately or within the first few weeks.
Covered under Warranty
• Zips that fail early due to a manufacturing defect.
• Press buttons or hardware that break within the first weeks.
• Stitching faults visible from new.
Not Covered under Warranty
• Normal wear and tear or accidental damage.
• Damage caused by improper care, external factors, or unauthorised repairs.
• Material alterations requested outside Celeris’ guidance.
Natural creasing or marking on the inner panel is normal and expected. Even after the 90-day period, Celeris may, at its discretion, repair genuine manufacturing faults once evaluated by our workshop.
After the Warranty Period
For any concerns after the warranty period, please contact our Customer Service team. They will assess your case and advise on possible repair or maintenance options.
Boots returned in poor condition usually show signs of neglect rather than manufacturing defects. With proper care and maintenance, your Celeris boots will endure beautifully and exceed normal expectations.
If your order arrives damaged, contact your Representative or our team immediately with photos so we can assess the situation and guide you through the repair or replacement process.
Payments & Security
We accept major international credit cards, secure bank transfers, and approved online payment systems. Available options may vary by country and will be displayed at checkout.
For bespoke orders, a 50% deposit confirms production, with the remaining balance due when your boots are ready to ship. Ready-to-Wear orders are charged in full at confirmation.
Our website uses SSL encryption and 3D Secure verification (Visa®, Mastercard®, American Express®) to safeguard your payments. Celeris does not store or access your card details.
Celeris complies with GDPR regulations and takes every measure to ensure your personal data remains secure. Information is shared only when necessary to complete your purchase or delivery, or when you have given consent to receive communication materials such as newsletters or event updates in accordance with our Privacy Policy.
Contact & Support
Yes. Our Customer Service team is available to assist you with any questions, fittings, or support related to your Celeris products. We are committed to providing attentive service before, during, and after your purchase.
You can reach us through the Atelier & Representatives page, the Contact page or by emailing sales@celeris-boots.com. If your country has an official Representative, your message will be forwarded to them for local support.
You can visit our Atelier Showroom in Portugal, meet us at selected international events, or connect with an official Representative. All options are listed under Fitting Locations, through Atelier & Representatives and Events & Fairs.
Celeris serves clients worldwide. If there’s no Representative in your country, our international team will assist you directly through a remote consultation, offering the same bespoke experience and personal guidance.
Yes. Our Customer Service team remains available after your purchase to assist with adjustments, repairs, or maintenance. This ongoing support reflects the relationship we aim to build between rider and artisan, ensuring your boots remain in excellent condition for years to come.
The “Complaints Book” (Livro de Reclamações) is an official Portuguese platform required by law for businesses operating in Portugal, including e-commerce. It allows customers to submit formal complaints, and it may also be used to leave compliments and positive feedback.
If you can’t find your question here, please contact us. Our team will be glad to assist you.